Refunds may be requested by sending an email to Robert Smothers, Education Programs Registrar at rsmothers@fbla.org. The refund request will need to document the reason for the refund request. Refunds are not guaranteed and will be made on a case by case basis. The processing time for refunds may take up to 30 days after the close of the conference. Once a refund request is made, access to online sessions and competitions will be removed.